Welcome to HaOrSheli.com, a website owned by International Deliveries SAS - Interdelsas. These terms and conditions describe the rules and regulations for the use of the HaOrSheli.com website.
Interdelsas and/or HaOrSheli.com is located in Bogotá - Colombia Transversal 88C #81-66.
By accessing this website, we assume that you accept these terms and conditions in their entirety. Do not continue to use the HaOrSheli.com website if you do not agree to all of the terms and conditions set forth on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Legal Notice and any or all of the Agreements: Client, User, You and Your refer to you, the person who accesses this website and accepts the terms and Company conditions. The Company, Ourselves, We and Our, refers to our Company. Party, Parties or Us, refers jointly to the Client and ourselves, or to the Client or ourselves.
All the terms refer to the offer, acceptance and consideration of the payment necessary to acquire from our store the product or products mentioned therein, and delivered in the most appropriate way, either by international air shipment or local transport and subject to current law. In colombia.
Any use of the above terminology or other words in the singular, plural, capitalization and/or, he/she or they, are considered interchangeable and therefore refer to the same thing.
Cookies
We employ the use of cookies. By using the HaorSheli.com interdelsas.com website or any of its affiliates, suppliers and partners, you agree to the use of cookies in accordance with HaOrSheli.com's privacy policy. Most modern websites use cookies to enable us to retrieve user details for each visit.
Cookies are used in some areas of our site to enable the functionality of this area and ease of use for people who visit it. Some of our affiliate/advertising partners, as well as some of our vendors may also use cookies.
License
Unless otherwise stated, HaOrSheli.com and/or its licensors own the intellectual property rights in all material found on this website.
All intellectual property rights are reserved. You may view and/or print pages from HaOrSheli.com for your personal use, subject to the restrictions set forth in these terms and conditions.
You must not
Republish material from HaOrSheli.com or any of its partners and vendors.
Sell, rent, or sublicense material from HaOrSheli.com.
Reproduce, duplicate or copy material from HaOrSheli.com
Redistribute content from HaOrSheli.com, unless the content is made specifically for redistribution.
Legal warning
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law with respect to satisfactory quality, fitness for the purpose and/or use of reasonable care and skill).
Nothing in this legal notice
Limit or exclude our or your liability for death or personal injury resulting from negligence.
Limit or exclude our or your liability for fraud or fraudulent misrepresentation.
Limit any of our or your liabilities in any way that is not permitted by applicable law.
It excludes any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability established in this Section and in other parts of this legal notice:
1. They are subject to the previous paragraph; Y
2. All liabilities arising under the disclaimer or in connection with the subject matter of this disclaimer govern, including liabilities arising in contract, tort (including negligence), and for breach of statutory duty.
To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any kind.
This Privacy Policy establishes the terms in which HaOrSheli.com, Interdelsas or any of its affiliates and suppliers use and protect the information that is provided by its users when using its website. This company is committed to the security of its users' data. When we ask you to fill in the personal information fields with which you can be identified, we do so ensuring that it will only be used in accordance with the terms of this document. However, this Privacy Policy may change over time or be updated, so we recommend and emphasize that you continually review this page to ensure that you agree with such changes.
Information that is collected
Our website may collect personal information, for example: Name, contact information, such as your email address and demographic information. Likewise, when necessary, specific information may be required to process an order or make a delivery or billing.
Use of collected information
Our website uses the information in order to provide the best possible service, particularly to maintain a user registry, of orders if applicable, and to improve our products and services. It is possible that periodic emails will be sent through our site with special offers, new products and other advertising information that we consider relevant to you or that may provide you with some benefit, these emails will be sent to the address that you provide and may be canceled At any time.
Is highly committed to fulfill the commitment to keep your information secure. We use the most advanced systems and constantly update them to ensure that there is no unauthorized access.
cookies
A cookie refers to a file that is sent with the purpose of requesting permission to be stored on your computer, by accepting said file it is created and the cookie is then used to have information regarding web traffic, and also facilitates future visits to a website. recurrent. Another function that cookies have is that with them the web can recognize you individually and therefore provide you with the best personalized service on its website.
Our website uses cookies to be able to identify the pages that are visited and their frequency. This information is used for statistical analysis only and then the information is permanently deleted. You can delete cookies at any time from your computer. However, cookies help to provide a better service to websites, you do not give access to information from your computer or from you, unless you want it and provide it directly with news. You can accept or deny the use of cookies, however, most browsers automatically accept cookies as it serves to have a better web service. You can also change the settings on your computer to decline cookies. If they are declined, you may not be able to use some of our services.
Links to Third Parties
This website may contain links to other sites that may be of interest to you. Once you click on these links and leave our page, we no longer have control over the site to which you are redirected and therefore we are not responsible for the terms or privacy or data protection of those other third party sites. These sites are subject to their own privacy policies, so it is recommended that you consult them to confirm that you agree with them.
Control of your personal information
At any time you can restrict the collection or use of personal information that is provided to our website. Every time you are asked to fill in a form, such as user registration, you can check or uncheck the option to receive information by email. In case you have checked the option to receive our newsletter or advertising you can cancel it at any time.
This company will not sell, assign or distribute the personal information that is collected without your consent, unless required by a judge with a court order.
It reserves the right to change the terms of this Privacy Policy at any time.
To acquire our products displayed on the site, it will be necessary to make the corresponding payment according to your selection and quantity. The platform allows you to generate the order according to your selection, which will receive a copy to the email you registered.
These data will be processed and incorporated into our database, as reported in our personal data protection section contained in our privacy policies.
All of our orders are shipped via certified mail and require a signature upon delivery.
Orders are processed and shipped within 1-7 business days after payment has been confirmed.
According to the delivery location, the order will be sent by international air carrier and for national local orders by carrier or certified mail; The customer for his convenience may select the type of transport and delivery.
Orders are delivered to the different transport companies in 24-72 hours, provided the products are in stock and unless they are placed on Saturdays, Sundays and holidays. In these cases, the orders will be delivered to the transport company the next business day.
We are not responsible for any delays or issues caused by customs or shipping service.
Delivery times may vary depending on the delivery location and other factors beyond our control, such as bad weather or transportation issues. We cannot guarantee exact delivery times.
If your order cannot be delivered or if there is a delay in delivery, we will contact you to provide a solution.
Please make sure to provide your correct shipping address when placing your order. We are unable to make changes to the shipping address once the order has been shipped.
We reserve the right to cancel any order if we feel it cannot be fulfilled safely or if the shipping address is incorrect or incomplete.
We reserve the right to change our shipping policies at any time without notice.
We cannot deliver to PO Boxes or temporary shipping addresses.
After confirming the payment by our service provider, such as 2Checkout, Paypal, Epayco or combi, the confirmation of the purchase will be sent to you, and the logistics for the delivery of the product will be carried out.
International orders will be sent through our international delivery providers, Fedex, DHL, UPS, the shipping cost is reflected in the order before making the payment, the value of the shipping is 55 USD, per Pound.
Local or national orders will be sent through our local transport providers, the shipping cost is reflected in the order before making the payment, the value of the shipping is 7.50 USD, per Pound.
Orders can be shipped to most countries. If your country is not available in our country selection menu when placing an order, please contact us via our contact form for more information.
For international shipments, taxes and customs duties are the responsibility of the buyer and are not included in the price of the product or in the shipping charges. These taxes are settled by the transport company and will be charged upon delivery.
If you are not home to receive your order, a notice will be left for you with instructions on how to schedule a new delivery or pick up the package at the nearest post office.
We take the security of your purchases very seriously and all our packages are sent with discreet packaging and without labels or external indications about the content.
If you have any questions or problems with your shipment, do not hesitate to contact us through our contact form or by email at ventas@haorsheli.com. We will be happy to help you.
We strive to process and ship all orders as soon as possible, but exact delivery times cannot be guaranteed due to factors beyond our control, such as bad weather or transportation issues.
If you have placed an order and need to cancel it or make changes, please contact us as soon as possible, you have 12 hours to make the request. We will do our best to accommodate your request, but we cannot guarantee that we will be able to make changes once the order has been processed and shipped.
If your order arrives damaged or incomplete, please contact us immediately and we will help you solve the problem.
Orders placed through our website are subject to our return and refund policies.
You as a customer and/or user will have a period of 7 business days from the date of receipt of the product to return it. Unless the return is made due to defects in the product, the expenses related to the shipment will be assumed by the customer. In any case, the product must be returned in its original packaging and in perfect condition. Due to hygienic and health conditions, the return of any product will not be accepted once the seal has been opened and/or the product has been used.
Likewise, the right of withdrawal may not be applied to personalized products or that for reasons of hygiene or other legally contemplated exceptions are not susceptible to this right.
Once we receive the merchandise and verify that all the above conditions are met, haorsheli.com will accept the return of the product and proceed to refund the amount according to the method of payment made, and/or, where appropriate, by sending the new product:
• If the user made the payment by credit card, the amount will be paid to the same credit card.
• If the user made the payment against delivery or by transfer, we will request an account number where to pay the amount.
You will receive a refund of the amount within a maximum period of 14 days from our receipt of the exchange or return product. Keep in mind that if you paid by credit card, it is likely that your bank will not show the amount of the refund in your balance until the following month. You should also take into account that some bank transactions charge per transaction and the client will be the one who assumes it.
Please note that collect shipments are not accepted.
Applicable guarantees
All the products offered through the website are completely original, unless otherwise indicated in their description.
Haorsheli.com customers benefit from the direct guarantee given by us, and in the products or services of our suppliers and/or different manufacturers of each of the items shown.
It is the customer's responsibility to consume and use the correct and adequate products that HaOrSheli. Distribute.
Governing Law and Jurisdiction.
These conditions will be governed or interpreted in accordance with Colombian legislation in that which is not expressly established. HaorSheli.com and the client and/or user, as long as current legislation allows it, agree to submit any dispute that may arise from the provision of the products and/or services subject to these Conditions, expressly waiving any other forum, submitting to the Courts and Courts of the city of Bogotá (Colombia).
(PQR) - "Requests, Complaints, Claims", or "Service Requests and Customer Service". To manage and resolve the requests and in order to provide the information and timely solution we have established these policies that must be taken into account to present them.
All PQRs must be submitted through our online form or sent by email to our customer service address. We do not accept PQRs submitted by phone.
We will do our best to respond to all PQRs within 24 hours for urgent requests and 72 hours for non-urgent requests. If we are unable to provide a response within this time frame, we will inform the customer and provide an estimated date for the response.
We will only consider PQRs that refer to problems or complaints related to our products or services. We will not process PQRs that do not meet this criteria.
We will conduct a full investigation of each PQR and provide a detailed response to the customer. If we are unable to resolve the PQR to the customer's satisfaction, we will inform the customer of how they can file a formal claim.
We will track and record all PQRs so that we can assess the effectiveness of our process and take steps to improve it in the future.
We will provide an annual report to our senior management with statistics on PQRs, including the type of PQR, response time and resolution rate.
Never leave a candle burning unattended.
Light candles at a moderate distance, keep hair and any loose clothing away from the lit flame.
Place candles on a sturdy, clear, non-flammable surface.
Avoid drafts.
Do not handle candles when they are lit.
Keep candles out of reach of children and pets.
Keep candles away from flammable objects.
Do not light candles in confined spaces or bedrooms.
Avoid using candles in the bedroom and other areas where people may fall asleep.
Extinguish all candles when leaving the room or going to sleep.
Keep candles at least 1 foot (30 centimeters) away from anything that can catch fire.
Use heat-resistant, sturdy holders that won’t tip over easily.
Do not light candles if you use oxygen in your home.
Never leave a child alone in a room with a lighted candle.
Use candles and candle responsibly and carefully to avoid accidents and ensure a safe and fulfilling experience.